credativ has developed a flexible support offering which benefits clients regardless of whether they use all their allocated support hours on pure support work.
We offer our clients the opportunity to improve their free software implementations without incurring any additional costs.
How we do it
Here's an example:
- A client purchases a support contract for 8 hours support per month
- The company has 24 hours of support allocated per quarter
- Any unused support hours at the end of the quarter are not wasted
- At credativ, we use those unused support hours to help our clients to improve their existing free software implementations
- Any improvements we make also benefit the free software community as we pass them on, so everyone benefits including our clients and the community at large.