Bug tracking, Helpdesk and Trouble Ticket Systems Training

Software to aid in tracking, prioritising and resolving problem reports.

You may also be interested in our Bug tracking, Helpdesk and Trouble Ticket Systems support and consultancy services.

Supported Bug tracking, Helpdesk and Trouble Ticket Systems Projects

Bugzilla Training

Bugzilla is server software designed to help you manage software development.Its a Web-based general-purpose bugtracker and testing tool.

OTRS Training

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow support, sales, pre-sales, billing, internal IT, helpdesk, etc. departments to react quickly to inbound inquiries. credativ supports OTRS on Linux, Windows, AIX, Mac OSX and Solaris.

RT Training

Request Tracker or 'RT' is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.RT is built using Perl and runs on Apache web server with data stored in MySQL, PostgreSQL, Oracle or SQLite. It is possible to extend the RT interface using plug-ins written in Perl. The RT platform has been under development since 1996, and is used by systems administrators, customer support staff, IT managers, developers and marketing departments at thousands of sites around the world.

Trac Training

Trac is an enhanced wiki and issue tracking system for software development projects.