OTRS Support & Consultancy

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow support, sales, pre-sales, billing, internal IT, helpdesk, etc. departments to react quickly to inbound inquiries. credativ supports OTRS on Linux, Windows, AIX, Mac OSX and Solaris.

OTRS is open source software, which means that the user has the ability to change and customise it for their needs. Our consultants can provide expert support to manage and administer OTRS installations.

credativ has the largest dedicated open source support team in Europe, with the capability to offer up to 24x7 coverage for any OTRS installation. Our support contracts are priced competitively, starting at just £199 per month. This will cover any free software used by the customer - see our Open Source Support Centre for more.

Supported Distributions

credativ's OTRS support covers all of our supported distributions, including Debian, Ubuntu, Red Hat, SuSE, openSuSE, CentOS, Xandros, OpenBSD, FreeBSD and more.

Other OTRS services

We are also able to offer training for OTRS or other Bug tracking, Helpdesk and Trouble Ticket Systems projects, as well as general consultancy and project management.

For more information about our enterprise support services, please see our support page. Alternatively, you can contact us to arrange for assistance from a OTRS consultant.

See also

• Bugzilla Support & Consultancy
• RT Support & Consultancy
• Trac Support & Consultancy
• Bug tracking, Helpdesk and Trouble Ticket Systems Support & Consultancy